Terms of service

Privacy Policy
Your privacy matters to us. We respect your personal information and only collect what’s necessary to process your order, communicate with you, and improve your experience. We never sell or share your details with third parties for marketing purposes. What you buy and how you engage with us stays between you and Oh, Darling!.
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Discreet Packaging Policy
We know discretion is important. All orders are shipped in plain, unbranded packaging with no indication of the contents or our company name. Your delivery remains completely private from checkout to your door.
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Returns & Refunds Policy
For hygiene and safety reasons, we cannot accept returns or exchanges on vibrators once they’ve been opened or used. If your product arrives damaged or faulty, please contact us within 7 days of delivery and we’ll gladly assist with a replacement or solution.
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Shipping Policy
Orders are processed as quickly as possible. Delivery times may vary depending on your location, but we’ll always keep you updated with tracking information. Please ensure your delivery details are correct at checkout to avoid delays.
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Warranty Policy
Our vibrators are quality-checked and covered by a limited warranty against manufacturing defects. If something isn’t working as it should, reach out to us and we’ll help sort it out.
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Age Restriction Policy
Oh, Darling! products are intended for adults only. You must be 18 years or older to purchase from our website.
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Customer Support Policy
Have a question, concern, or just need a bit of guidance? We’re here. You can contact us anytime and expect respectful, judgement-free support from a real human.
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Payment Security Policy
All payments are processed through secure, trusted payment gateways. Your card details are never stored on our website.